App Maintenance & Support
Keep your app secure, stable, and ready for growth with our comprehensive maintenance and support plan.
Why Your App Needs Ongoing Maintenance
Building an app is just the beginning. Without proper maintenance, even the best-built applications can become vulnerable to security threats, compatibility issues, and performance degradation.
Our App Maintenance & Support service provides complete peace of mind with a predictable monthly cost, ensuring your application stays secure, stable, and ready for growth.
With dedicated experts monitoring and maintaining your systems, you can focus on your business while we handle the technical complexities.
The Cost of Neglected Maintenance
- ✗ Security vulnerabilities that could lead to data breaches and loss of customer trust
- ✗ Compatibility issues with new OS updates causing app crashes and poor reviews
- ✗ Degraded performance leading to user abandonment
- ✗ Increased technical debt making future updates more expensive
- ✗ Emergency fixes costing 3-5x more than preventative maintenance with unplanned downtime
What's Included
App Maintenance
Regular updates to maintain compatibility with latest OS versions, framework updates, and integration maintenance to prevent deprecation issues.
Infrastructure Maintenance
Security updates, pipeline maintenance, third-party library updates, and infrastructure management to keep your systems secure and optimized.
Monitoring & Response
24/7 system monitoring with defined response times for issues based on priority, from critical (2 hours) to low (48 hours).
Essential Services
Daily automatic database backups, disaster recovery planning and testing, along with comprehensive system documentation maintenance.
Our Support Process
Issue Reporting
Report issues through our dedicated support email, ticket system, or via your team's private Slack channel.
Resolution
Our team diagnoses the issue, develops and tests the fix, and deploys it through the appropriate release channel.
Communication
We provide clear status updates, explanations of fixes, and documentation of the resolution with preventative recommendations.
Guaranteed Response Times
We're committed to keeping your systems running smoothly with clearly defined response times based on issue priority:
- Critical issues: Response within 2 hours
- High priority: Response within 8 hours
- Medium priority: Response within 24 hours
- Low priority: Response within 48 hours
Technical & Customer Support
Dedicated Support Channels
Ticket system, dedicated Slack channel, and email support for all your technical needs.
Business Hours Support
Fast response times during business hours (9am-5pm, Monday-Friday) for all technical queries.
Comprehensive Documentation
Detailed explanation of fixes, documentation of resolutions, and prevention recommendations.
Customer Support Assistance
Help with technical escalations, guidance on system features, and best practices.
Business hours support: 9am-5pm, Monday-Friday
After-hours queries addressed next business day, with critical issues handled according to our emergency response protocol.
Frequently Asked Questions
Do we need App Maintenance & Support if we already have an in-house development team?
Yes. Our maintenance service complements your in-house team by handling critical maintenance tasks that are often overlooked or deprioritized in favor of new feature development. Our service frees your developers to focus on innovation while we ensure your infrastructure remains secure and stable.
How is this service different from standard support packages?
Unlike standard support packages that simply respond to issues, our maintenance service is proactive. We continuously monitor, update, and optimize your systems to prevent problems before they occur. We also handle comprehensive documentation, disaster recovery planning, and regular security audits.
Can you maintain applications built by other developers?
Absolutely. We specialize in taking over maintenance for applications built by other teams. We begin with a comprehensive audit to understand the architecture, identify potential issues, and create a maintenance plan tailored to your specific needs.
Does this maintenance service include new feature development?
Our App Maintenance & Support service focuses on maintenance, security, and stability. While minor enhancements may be included, significant new feature development is handled separately through our standard development services. This approach ensures both maintenance and new development receive the dedicated attention they require.
Ready to Protect Your Investment?
Let our experts handle the technical complexities while you focus on your business growth.